At SOLTHAVEN WORKS LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website or make a purchase.
By accessing our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website.
Personal Information
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Order details and purchase history
Technical Information
- IP address
- Browser type and device information
- Operating system
- Website access dates and browsing activity
- Cookies and similar tracking technologies
2. How We Use Your Information
The information collected may be used for the following purposes:
- To process and fulfil customer orders.
- To arrange shipping and delivery.
- To provide order confirmations and relevant updates.
- To respond to enquiries and customer service requests.
- To maintain website functionality and improve user experience.
- To detect suspicious transactions and prevent fraudulent activity.
- To meet applicable legal, accounting, and regulatory obligations.
3. Payment Information
Payments made through our website may be processed by secure third-party payment service providers.
SOLTHAVEN WORKS LLC does not directly store complete payment card numbers or security codes on its website servers. Payment providers handle sensitive payment information in accordance with their own security standards and privacy practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential functions and improve browsing performance.
These technologies may help us:
- Remember shopping cart contents.
- Maintain website preferences.
- Understand website traffic and visitor behaviour.
- Improve website security and functionality.
You can manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are restricted.
5. Sharing of Personal Information
We do not sell customers’ personal information.
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment processors for transaction handling.
- Shipping and delivery providers for order fulfilment.
- Website hosting and technical service providers.
- Fraud prevention and security service providers.
- Government authorities or legal institutions when disclosure is required by law.
Third-party service providers are expected to handle personal information responsibly and only for appropriate business or legal purposes.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy.
Order-related and transaction records are generally retained for seven (7) years after order completion, where required for accounting, tax, dispute resolution, and legal compliance.
Other information may be retained for shorter or longer periods depending on its purpose and applicable legal requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information where applicable.
To exercise these rights, please contact us using the email address provided below.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).
These rights may include:
- The right to know what categories of personal information are collected and used.
- The right to request access to specific personal information.
- The right to request deletion of eligible personal information.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of personal information, where applicable.
- The right to limit certain uses of sensitive personal information.
- The right not to receive discriminatory treatment for exercising privacy rights.
SOLTHAVEN WORKS LLC does not sell personal information for monetary consideration.
10. Third-Party Websites
Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices, content, or security measures of those external websites.
We encourage visitors to review the applicable privacy policies before providing personal information to third-party services.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our business operations, website practices, or applicable legal requirements.
Any revised version will be published on this page. Continued use of our website after an update constitutes acknowledgment of the revised policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
SOLTHAVEN WORKS LLC
Email: [email protected]
We are committed to handling your personal information with care, transparency, and respect. Thank you for trusting SOLTHAVEN WORKS LLC.