At SOLTHAVEN WORKS LLC, we are committed to making the ordering and delivery process clear, convenient, and dependable. This policy outlines our shipping arrangements, order preparation procedures, estimated delivery times, and customer responsibilities.
We currently provide shipping services exclusively within the United States.
1. Shipping Destinations
Our shipping services are available to eligible delivery addresses throughout the United States.
- We currently ship within the United States only.
- International shipping is not available.
- Orders must include a complete and valid US delivery address.
- Some remote or less accessible areas may require additional transit time.
2. Order Preparation
After a payment has been successfully confirmed, orders enter our preparation process.
Our standard order processing time is 1–3 business days.
During this stage, we review order information, check product availability, prepare packages, and coordinate shipment arrangements.
Orders submitted during weekends or public holidays will generally begin processing on the next business day.
3. Shipping Methods & Delivery Estimates
We provide different delivery timeframes depending on the shipping arrangement and destination.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Delivery | 4–8 business days |
| Priority Delivery | 2–4 business days |
| Extended Area Delivery | 8–12 business days |
Delivery estimates begin after an order has been processed and dispatched.
Actual delivery times may vary depending on the destination, carrier operations, and transportation conditions.
4. Shipping Charges
Shipping fees, where applicable, are calculated and displayed during checkout.
Before completing a purchase, customers can review the order summary, including any applicable delivery charges.
Any shipping costs charged will be included in the final amount presented before payment confirmation.
5. Shipment Confirmation & Tracking
Once your order has been dispatched, shipment confirmation and available tracking details may be sent to your checkout email address.
Tracking information allows customers to monitor shipment progress and check the latest available delivery updates.
Please allow approximately 24–48 hours for tracking information to become active after dispatch.
6. Delivery Arrangements
Deliveries are handled by third-party shipping carriers.
Customers should ensure that someone is available to receive the package when necessary. If delivery cannot be completed, the carrier may arrange another delivery attempt or provide instructions for collection.
Delivery procedures may differ depending on the carrier and destination.
7. Delays & Unexpected Circumstances
Although we aim to meet the estimated delivery schedules, certain circumstances may affect transportation and delivery.
These may include:
- Severe weather or natural events.
- Seasonal increases in shipping volume.
- Carrier operational disruptions.
- Transportation network interruptions.
- Address verification or delivery access issues.
- Other circumstances beyond our reasonable control.
If a significant delay occurs, customers may contact us for assistance with checking their shipment status.
8. Incorrect or Incomplete Addresses
Customers are responsible for reviewing their shipping information before submitting an order.
If an address error is identified, please contact us as soon as possible.
We will make reasonable efforts to assist with corrections before dispatch. However, once a package has been transferred to the carrier, address changes may not be possible.
Additional delivery costs resulting from incorrect information may be the customer’s responsibility where applicable.
9. Damaged, Missing or Undelivered Packages
If an order arrives damaged, appears to be missing, or has an unexpected delivery status, please contact our customer service team.
To help us investigate, customers may be asked to provide:
- Order confirmation details.
- Available shipment tracking information.
- Photographs of damaged packaging or products, where applicable.
- A description of the delivery issue.
We will review the available information and work toward an appropriate resolution.
10. Multiple Packages
Some orders containing multiple items may be dispatched in separate packages depending on fulfilment arrangements and product availability.
In such cases, individual packages may have separate tracking numbers and may arrive on different dates.
11. Contact Information
For questions about shipping arrangements, delivery estimates, or shipment progress, please contact us:
SOLTHAVEN WORKS LLC
Email: [email protected]
We appreciate your understanding and trust. SOLTHAVEN WORKS LLC strives to provide clear shipping information and a dependable delivery experience for customers throughout the United States.